How Long Does It Take to Switch Electricity Suppliers?

Discover the timeframes and process involved in switching electricity suppliers. Learn how quickly you can change providers and what to expect during the transition.

So, you've decided to part ways with your current electricity supplier—perhaps their customer service left you in the dark, or their prices gave you a shock. Whatever the reason, you're ready to make the switch. But how long does it take to switch electricity suppliers in the UK? Let's shed some light on the process.

The Switching Timeline: A Swift Transition

In the UK, thanks to the Energy Switch Guarantee, the process of switching electricity suppliers is designed to be quick and hassle-free. Here's what you can typically expect:​

  1. Cooling-Off Period:

    • Duration: 14 days

    • Purpose: This legally mandated period allows you to change your mind without any penalties. During this time, you can cancel the switch if you have second thoughts.​

  2. Switching Period:

    • Duration: Up to 5 working days​

    • Process: After the cooling-off period, your new supplier will handle the switch, ensuring a seamless transition without any interruption to your electricity supply.​

In total, from the day you agree to a new contract, the entire process should take no more than 19 calendar days. Some suppliers even offer the option to complete the switch during the cooling-off period, reducing the total time to as little as 5 working days. ​

What Happens During the Switch?

While you're eagerly awaiting your new, improved electricity service, here's what's happening behind the scenes:

  • Meter Reading: Your new supplier will request a meter reading (either from you or via a smart meter) to ensure accurate billing from the start.​

  • Communication Between Suppliers: Your new and old suppliers will coordinate to handle the transfer, ensuring a smooth handover without any disruption to your service.​

  • Final Bill: Your previous supplier will send you a final bill, which should arrive within 6 weeks of the switch. If they owe you any money, they must refund it within 10 working days after sending the final bill. ​

Can Delays Occur?

While the process is generally smooth, a few factors can cause delays:

  • Outstanding Debt: If you've been in debt to your current supplier for more than 28 days, you'll need to settle this before switching. ​

  • Supplier Objections: Occasionally, your current supplier might object to the switch, especially if you're mid-contract or owe them money.​

  • Incorrect Information: Providing inaccurate details during the application can slow down the process.​

If the switch takes longer than 5 working days after the cooling-off period, you're entitled to £30 compensation from your new supplier. ​

Conclusion

Switching electricity suppliers in the UK is a relatively quick process, typically taking up to 19 days, including a 14-day cooling-off period. By understanding the timeline and ensuring all your details are correct, you can enjoy a seamless transition to a new supplier. So, if you're ready for a change, don't let the fear of a lengthy process hold you back—brighter (and possibly cheaper) days are just around the corner!